Overview
Verandah Properties is a full-service property management company based in Florida, managing a large and diverse portfolio of residential properties. Known for their commitment to responsive service and operational excellence, the team at Verandah began seeking smarter ways to manage the ever-growing volume of daily emails.
Workflow 1: AI Inbox Manager
Verandah Properties receives hundreds of emails daily from tenants, owners, and vendors. Sorting through these emails manually took up hours each day and often led to delays in responses.
We implemented an AI Inbox Manager that:
Automatically classifies incoming emails into categories such as property owner, tenant, vendor, internal team, HOA's, AppFolio, and more.
Detects urgent emails and flags them for immediate review.
Drafts quick replies for repetitive questions, so staff only need to approve and send.
Impact: Response time was reduced by over 60%, and inbox management, which used to take hours per day, now goes much quicker and smoother.
Workflow 2: Move-In/Move-Out Comparison
One of the biggest bottlenecks in property management is handling inspection reports for move-ins and move-outs. Staff had to manually compare notes and details from inspection PDFs, which was time-consuming and prone to human error.
We built a Move-In/Move-Out Comparison Workflow that:
Uses AI-powered OCR to extract and process inspection data directly from PDFs.
Automatically highlights differences, damages, or missing items between move-in and move-out reports.
Generates a clear, structured summary that the team can quickly review and share with tenants and owners.
Impact: Manual review time was reduced by 80%, accuracy improved significantly, and disputes with tenants became easier to resolve thanks to clear, AI-generated documentation.
Workflow 3: AI Chatbot
Verandah’s team was often overwhelmed by routine tenant questions such as rent deadlines, maintenance requests, or office hours. While important, these repetitive inquiries took time away from more complex tasks.
We introduced an AI Chatbot that:
Instantly answers common tenant questions.
Directs tenants to the correct resources or workflows (like reporting a repair).
Escalates complex queries directly to the right staff member.
Impact: The chatbot deflected a large percentage of routine inquiries, saving staff several hours per week and giving tenants faster, 24/7 support.
Check out the chatbot: verandahproperties.com
Conclusion
Together, these three workflows reshaped Verandah’s day-to-day operations — reducing workload, improving communication speed, and creating happier tenants and owners.
"The difference has been night and day. Our inbox is under control, inspections are far smoother, and tenants get quick answers through the chatbot. ZelloAI has given us back time and peace of mind."
Pamela Syvertson, CEO & Broker – Verandah Properties LLC
